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Call us at 800-848-1200

  • Have an existing concrete slab?
    The majority of our buildings are built using our standard floor system, which is designed and manufactured to last, no matter the application. We are able to construct your building on an existing slab if it is square, level and of the exact dimensions of the shed you are ordering. If you would like to have your building constructed on a slab, please contact us to determine if your slab will meet our specifications. Due to the additional labor and specialty materials needed when installing on a slab, there is not any applicable discount or reduction in price.
  • What are the Site Requirements for Building On-Site?
    Two feet of clearance around and above the entire building for construction. Site needs to be within six inches of level and free of obstruction or debris (including pet debris). We need to park our truck and use a power outlet within 120 feet of the building location.
  • How do I prepare my site for Installation?
    If you are putting gravel down, we recommend three to four inches of 3/4-minus gravel. We require that the site be cleared and level within six inches, and that we have at least 2 ft. of clearance around the building with three feet above it. We also ask that you stake out the corners of the building and where you would like the center of the door(s). We need electricity within 120 ft., but can provide a generator for power but there is a charge for this service. If you do not have a concrete slab foundation, a block charge will apply. (The blocks are placed under the 4″x4″ skids and are used to level out the base of your building). The installers DO NOT EXCAVATE! (Unless pre-approved with a site review, if the site is more than six inches out of level, excavating, filling, and leveling must be done by the customer PRIOR to assembly. If we arrive on the scheduled date to find the site is not ready and we are forced to return on a later date, A RETURN TRIP FEE will apply and rescheduling will be subject to our current lead times.)
  • How do I order?
    Typically our customers call or email us with their information and get an estimate on the exact building that they want. They will then move forward with the order by paying for the unit. We will then schedule the installation appointment or can put your order in will call until the site is ready. Call us at 800-848-1200
  • What are the payment options?
    We accept Visa, MasterCard, Discover, check, or cash, and have financing available on approved credit. We are now offering Rent to own with no credit check, please feel free to ask us about this.
  • How is my build scheduled?
    Once you've placed your order we will typically call you within 2 Days to schedule. Our lead time is typically two to four weeks, depending on the time of year. Late summer and early fall are our busiest times of the year, and will tend to be when we have the longest lead times.
  • What to expect during the delivery process?
    The customer is contacted for confirmation a few days before installation and on the morning of the install date. Generally, our builders should arrive at the customer’s site for install between 8:00 – 11:00 AM on the scheduled date but their schedule can vary occasionally. If they will be later than 11:00, they will give you a call and let you know when to expect them. The builder will not send out a crew if we have not been able to make contact with the customer to confirm delivery. If inclement weather prevents delivery, arrangements will be made with the customer for the next available date. If the customer needs to reschedule, they should call the store where the building was purchased at least five days before their scheduled date.
  • Who will install my shed?
    Having someone in your backyard that you can trust is very important. All of our installers have passed a background check and completed our training program before they ever step foot on a site. Because they are a part of our team, they have a vested interest in the company and the product that we are producing.
  • How long will the installation take?
    Although it is our goal to have your building constructed within one day, it may take longer depending on the circumstances of your particular installation. Occasionally, we are not able to finish in one day and will schedule to return to finish the building. Our buildings are pre-cut, which makes the construction process very quick and simple for our installers in most cases.
  • Do I need to be home during installation?
    It is not necessary to be present during every stage of the installation. However, we do ask that someone be present initially to show the installers where to place the building, as well as upon completion. When we are finished installing your building, we do a walk-through of the building with our customer, accept the final payment and sign the final completion paperwork.
  • What is included in my purchase?
    The standard building includes the basic structure itself (floor, walls, and roof) and also our standard 41″ wide wood door. There are no additional accessories included in the base building price, but you can order more options to customize your building at an additional cost. Caulking and Painting is not included, however the building will come primed and ready for paint.
  • Can I customize the shed?
    Yes, our buildings start as a very basic structure meant for customization and design by our customers. We offer a wide variety of options and accessories to tailor the building to fit your exact needs.
  • Is Painting Included?
    Yes, but only on pre-constructed buildings that will be delivered. Our buildings do come primed and ready for paint. Be sure to check with the local sales office where you are purchasing to see if we might have a sub-contractor that we can recommend to you for the paint if you have it built on site. Caulking and painting must be done within 90 days of construction. Doors must be painted on both sides and all four edges. All horizontal, vertical, and diagonal trim should be caulked. Caulking and painting are not included, and are the responsibility of the customer.
  • How is the building constructed?
    Better Built Barns outbuildings are made to last. We use materials that are meant for installation on homes: 50-year pressure-treated 4×4 skids made for in-ground use 2×4 floor joists every 12 inches (most of our competition use 16-inch floor spacing) Heavy Duty LP ProStruct Flooring (made specifically for shed flooring) 2×4 kiln-dried wall studs every 16 inches (some competitors use 24-inch wall spacing) Double top plates/single bottom plates with no splices (increases integrity of structure) To-code window and door headers 50-year SmartSide Panel T-1-11 house siding 50-year SmartTrim full 1-1¼ inch house trim materials Trusses joined with sturdy steel plates 15 lb roofing felt Owens Corning Classic 3-tab shingles in your choice of color
  • What is the customer responsible for?
    Checking with the local authorities to determine if a building permit is required and pay any associated costs. Checking with their zoning authorities for building restrictions, neighborhood association CC&R’S, and reviewing his/her deed or private contractual arrangements for any additional restrictions. If schematics or drawings are required for submission, we are happy to provide these to you if needed; however, it is a case-by-case basis whether or not there are fees associated with this service.
  • Do you offer larger or custom buildings?
    At the time being, we are only constructing non-permitted buildings.
  • Is a Warranty included?
    We offer the best warranty around (10 total years), so you can have peace of mind.
  • What to expect when refunded?
    Refunds will be processed by the merchant where the order was purchased. Payments made via credit card may be subject to a 3% processing fee when refunded. Refunds may take up to 30 days for processing.
  • What is the Cancellation Policy?
    We take great interest in the satisfaction of our customers, but we understand that sometimes your purchase of a building may need to be canceled. Here is our policy about refunds regarding the down payment you’ve put down to start your order. If you cancel your order within 60 days of the original order date, your down payment will be refunded minus a 10% processing fee. For example if you paid a $3000 down payment on your structure you will receive a refund of $2700 (minus the $300 fee). If you cancel within 10 business days of your installation or delivery appointment, your down payment will be refundable at 50% and you may be subject to an additional restocking fee from the plant for any special order items on your order. If you cancel after 60 days from your original order date your down payment will be refunded at 50%. Thank you for your understanding, it is our intention to get your building delivered and installed.
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